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Event Support Analyst

Location: Memphis, TN

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Event Support Analyst to join one of our top clients for an opportunity in Memphis, TN. This role is ideal for someone with strong customer service skills and technical aptitude, supporting virtual and in-person events through technology management and onsite setup. The organization operates within the non-profit/philanthropy sector, focusing on impactful event execution across the country.

Position Overview for the Event Support Analyst:

• Serve as the primary IT representative responsible for planning and executing technology needs for both virtual and in-person events.
• Support internal stakeholders, event planners, attendees, volunteers, and fundraisers with all event-related technology issues.
• Evaluate event scope, coordinate technology requirements with staff or vendor partners, and oversee setup, testing, and maintenance.
• Manage on-site setup, support, and teardown of hardware and software applications, ensuring reliable operation during events.
• Act as the technical lead during event planning and execution, handling concerns promptly and professionally.

Requirements for the Event Support Analyst:

• 3-5 years’ experience working in customer service or a similar role.
• Some technical knowledge or experience—experience with technical troubleshooting, support, or device management preferred.
• Strong communication skills and ability to work effectively with diverse backgrounds.
• Ability to work under pressure, multitask, and deliver creative solutions.
• Willingness to travel up to 25%, including weekends and evenings as needed, with the ability to pay upfront for travel expenses and await reimbursement.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now