IT Service Desk I
Location: Franklin, TN
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking an IT Service Desk I to join one of our top clients in Franklin, Tennessee. This role is perfect for individuals with a passion for technology and customer service, looking to contribute to a dynamic and supportive team. If you are eager to be part of a growing organization with a collaborative culture, please apply today!
Position Overview/Responsibilities for the IT Service Desk I: Provide hands-on support for PCs, devices, and software, including imaging and technical software loading. Assist both onsite and remote workers with Windows 11 installations, troubleshooting, and virtual desktop support. Utilize Active Directory for security group assignments and password resets. Engage in customer ticket management and participate in departmental projects. Work independently and collaboratively within our client's team, demonstrating strong communication and problem-solving skills.
Required Skills for IT Service Desk I: Minimum of 2 years of experience with Windows 10; Windows 11 experience is a plus. Proficiency in Active Directory, ServiceNow, and virtual desktop environments such as Citrix and VMware Horizon View. Strong verbal communication skills and a customer-oriented approach. Ability to lift up to 50 lbs and comfortable with extensive walking. Experience in enterprise environments (500+ employees) and healthcare settings is advantageous.
What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.