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IT Support Specialist

Location: Atlanta, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a IT Support Specialist to join one of our top clients for an opportunity in Atlanta, Georgia. This role supports the legal sector by providing technical assistance, focusing on applications and end-user device management. The position offers a great chance to apply your support skills in a fast-paced, impactful environment with ongoing contractual opportunities.

Position Overview for the IT Support Specialist:

• Serve as the first point of contact for incoming IT requests and manage ticket triage effectively.
• Support end user computing needs, including troubleshooting and resolving hardware and software issues.
• Assist in deploying, configuring, and maintaining standard desktop and laptop images.
• Collaborate with IT teams and end users to deliver secure, reliable end-user device solutions.
• Support user training and documentation to ensure responsible use of technology.

Requirements for the IT Support Specialist:

• High school diploma with at least 3 years’ experience in a help desk, support, legal assistant or similar role.
• At least three years of recent relevant experience in IT desktop support.
• Experience supporting users in a legal environment preferred.
• Strong knowledge of Microsoft Office 365 and enterprise software deployment.
• Hands-on experience with ticketing systems and end-user device management.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now