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Senior Genesys Administrator

Location: Denver, GA

Job Type: contract

Company: IDR

Category: Systems Engineering

Job Description Apply Now

IDR is seeking a Senior Genesys Administrator to join one of our top healthcare clients in Denver, CO. This is a contract-to-hire position with a hybrid onsite schedule. If you are looking to join a mission-driven organization focused on transforming kidney care and want to contribute to an innovative IT team, we encourage you to apply today!

Position Overview for the Senior Genesys Administrator:

As a Senior Genesys Administrator, you will play a key role in managing and supporting enterprise-wide Genesys Cloud CX solutions and telecommunication infrastructure. You will partner closely with business and IT stakeholders to optimize contact center operations, implement automation strategies, and ensure secure, scalable integrations across platforms like Salesforce Health Cloud. You’ll also lead and mentor junior team members and serve as the final tier of support.

Responsibilities for the Senior Genesys Administrator:

  • Lead design, configuration, and administration of Genesys contact center solutions.

  • Integrate Genesys with Salesforce Health Cloud and other key third-party systems.

  • Identify automation opportunities and develop scripts or workflows for operational efficiency.

  • Monitor and ensure compliance with relevant security and data standards.

  • Provide mentorship and training to junior Genesys Administrators.

  • Troubleshoot and resolve complex issues across Genesys components (AI, Dialer, WFM).

  • Develop documentation, guides, and best practices for continuity and scale.

Required Skills for the Senior Genesys Administrator:

  • 6+ years of Genesys Administration in enterprise environments (500+ users)

  • Strong knowledge of Genesys Cloud CX, Active Directory, SSO, MFA, and PAM tools

  • 3+ years of experience integrating Genesys with Salesforce Health Cloud

  • Experience with CI/CD pipelines (GitLab), Terraform, and scripting/automation

  • Familiarity with regulatory standards such as NIST, SOC 2, ISO 27001

  • Excellent analytical, communication, and mentoring skills

  • Preferred Certifications: Genesys Cloud CX Developer (GCX-GCD) and/or Professional (GCX-GCP)

What’s in it for you?

  • Competitive compensation package

  • Full benefits including Medical, Vision, Dental, and more

  • Opportunity to work for a healthcare innovator making a real impact

  • Collaborative, purpose-driven team environment

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets

  • Employee Stock Ownership Program

  • Dedicated Engagement Manager committed to your success

  • Medical, Dental, Vision, and Life Insurance

  • Compensation Details: $55-65/hr depending on experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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