Service Desk Tech (2nd Shift)
Location: Vernon Hills, IL
Job Type: contract
Company: The Select Group
Job Description Apply Now
Service Desk Tech (2nd Shift)Length: 12 months
Location: Remote (2nd Shift: 2:30pm - 11:30pm CST)
Service Desk Tech (2nd Shift) Requirements:
- Experience working level 2 service desk/support
- Certificate renewals, MFA troubleshooting, windows 11 upgrade issues, Outlook profile rebuilds
- Remote / Phone troubleshooting: One call resolution troubleshooting
- Office 365/M365 troubleshooting experience
- Windows 11 troubleshooting experience
- ServiceNow ticketing experience is preferred
- Soft skills – able to work independently, self-starter, multi-tasker
Service Desk Tech (2nd Shift) Responsibilities:
- Facilitate the business' needs for ongoing technical support.
- Follow all guidelines and operational procedures.
- Respond to requests and incidents for technical support within agreed upon response times.
- Follow all team guidelines and operational procedures, identify gaps in our knowledge base
- Provide Tier II technical support for company hardware and software, including.
- Complete and close incidents and services requests within agreed response times.
- Consistent user engagement/follow-up -Keep coworkers informed of the status of their tickets.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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