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Service Desk Technician - Nightshift

Location: Nashville, TN

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Service Desk Technician to join one of our top clients in Downtown Nashville. This is a NIGHT SHIFT position and the role is pivotal in providing comprehensive support for technology issues faced by employees and departments in a dynamic 24/7 setting. If you are eager to be part of a growing organization and thrive in a team-oriented culture, we encourage you to apply today!

*Must be comfortable working NIGHT SHIFT for this position. 

Position Overview/Responsibilities for the Service Desk Technician:

• Provide and facilitate support for technology issues in a 24/7 environment, ensuring stability and continuity of services.

• Monitor electrical and network systems, diagnose and resolve incidents using documented procedures.

• Perform system health checks, maintenance tasks, and understand job scheduling tools.

• Maintain basic knowledge of server operating systems, networking protocols, and data recovery.

• Train and orient customers on hardware and software usage, and troubleshoot network and computing devices remotely.

Required Skills for Service Desk Technician:

• Strong customer service skills, acting as the Voice of the Customer.

• Excellent organizational skills with attention to detail.

• Experience in both team environments and independent work settings.

• Ability to identify and resolve problems to enhance customer service.

• Timely response to customer inquiries using established practices.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now