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Technical Support Engineer - Automation

Location: Santa Clara, CA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer - Automation to join one of our top clients for an opportunity in Santa Clara, CA. This role is part of a dynamic team supporting the ServiceNow platform, focusing on resolving complex technical issues while providing excellent customer service. The company operates within the technology/software industry, emphasizing innovation and customer satisfaction.

Position Overview for the Technical Support Engineer - Automation:

• Manage and resolve the most challenging issues related to the ServiceNow platform.
• Act as the first point of escalation within the technical support department.
• Provide regular communication updates to customers on the progress of their requests.
• Develop a strong understanding of the ServiceNow platform to support end-users effectively.
• Support customers remotely using SSH, SNMP, WMI, PowerShell, and troubleshoot networking concepts.

Requirements for the Technical Support Engineer - Automation:

• 2+ years' professional experience writing & debugging JavaScript code
• 2+ years' experience in SQL Scripting
• Experience supporting customers and/or end-users from a technical standpoint
• Experience providing remote administration via SSH, SNMP, WMI, PowerShell
• Understanding of networking concepts including TCP/IP, HTTP, firewalls, load balancers, and ports

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now