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Tier III Support Engineer

Location: Eagan, MN

Job Type: contract

Company: IDR

Category: Systems Engineering

Job Description Apply Now

IDR is seeking a Tier III Support Engineer to join one of our top healthcare clients based in Denver, CO. This is a contract role ideal for a support professional with deep expertise in Microsoft Outlook, Exchange, and end-user troubleshooting. If you're passionate about solving complex technical issues in a fast-paced environment, we encourage you to apply today!

This is a 12 month contract 

Position Overview / Responsibilities

• Serve as a Tier III escalation point for Outlook-related issues across the organization

• Troubleshoot and resolve complex mail flow, client configuration, and user-specific issues

• Collaborate with IT support teams, security, and networking to ensure seamless email and messaging services

• Leverage tools like PowerShell and Active Directory for advanced diagnostics and system-level support

• Document issue resolutions, contribute to knowledge base, and train Tier I/II staff as needed

• Identify patterns and proactively recommend system or policy improvements

Required Skills

• Minimum 3–5 years of experience in Tier III support or systems-level IT troubleshooting

• Expert-level knowledge of Microsoft Outlook, Exchange, and related services

• Strong experience with PowerShell scripting for issue resolution and automation

• Proficiency in using ticketing systems and remote troubleshooting tools

• Familiarity with Active Directory, DNS, and email routing concepts

Preferred Qualifications

• Experience in a large-scale healthcare or enterprise IT environment

• Exposure to Microsoft 365, hybrid Exchange environments, or Outlook add-in management

• Understanding of ITIL best practices and change management procedures

What’s In It for You?

• Benefits: Medical, Dental, Vision, and Life Insurance

• Career Growth: Join a mission-driven healthcare leader with potential for contract extension

• Culture: Supportive and collaborative IT organization committed to innovation

Why IDR?

• Over 25 years of proven industry experience

• Employee Stock Ownership Program (ESOP)

• 11-time ClearlyRated Best of Staffing® Client & Talent Award winner

• Trusted recruiting partner in 4 major U.S. markets
  
  Pay Transparency: 35-38/hr

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now